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Forum Discussion

rLambert's avatar
rLambert
Initiate
Jul 29, 2021

EX5000 netgear extender

I cannot remember my user name andpassword for fixing some issues on thisextender. Also my security questions are not apparently correctly answered (ex: my youngest sister's name---I have no sisters)...
plemans's avatar
plemans
Guru - Experienced User
Jul 30, 2021

You'd need to factory reset it to get back in then. 

Push and hold reset for 7-15 seconds while its powered on. 

then follow the install guide

rLambert's avatar
rLambert
Initiate
Aug 06, 2021

Thank you

  • plemans's avatar
    plemans
    Guru - Experienced User
    Aug 06, 2021

    Good luck!