ex6100 range extender reconfiguration

Sure no problem, thank you so much for your help! It's not until the last step when you try to connect devices to both frequencies of the access point that I run into trouble with it saying that I'm not connected to the router when I hit the continue button to finalize the last step. I tried checking both Ethernet cords to see if they were bad but that didn't work either. Interestingly though there's no activity light on the port on my switch for that particular Ethernet connection location even when I try connecting it to a different port so maybe it's an internal connection problem within my wiring in the wall and I should test it by trying to connect a laptop to the internet through that cord. The weird part though is that the extender shows all green lights on it not indicating a problem at all. I tried to bypass my switch by plugging the Ethernet cord for the extender directly into the back of the router too but to no avail. (I have a utility closet with my modem and wifi router and a switch that connects to a punch board with Ethernet connections throughout the house if that helps). Thanks!