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ThatSeattleGuy's avatar
ThatSeattleGuy
Tutor
Dec 02, 2019
Solved

EX6100v2 blinking green light of death; tFTP firmware upgrade didn't help

EX6100v2. The Netgear-supplied firmware upgrade (via Netgear's internal admin web panel) somehow didn't complete, and after that, powering the unit on (with and without a factory reset beforehand) gi...
  • ThatSeattleGuy's avatar
    ThatSeattleGuy
    Dec 10, 2019

    Final followup. Christian connected me with Level 2 support (Level 1 support was...well, we'll just say that Level -1 might be more appropriate). They requested I do the firmware download using  a different tftp client, which I did (command line tftp from Linux). No luck - the power light stayed blinking green ('storing firmware') for an hour after the firmware download was complete, until I gave up and rebooted. Then it went immediately back to solid amber (stuck in boot).

     

    Support arranged a swap of the unit for a working one and I will be sending the dead one back.

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Dec 03, 2019

Hello ThatSeattleGuy, 


Thanks for reaching out. I'd like to assist with escalating your case for further assistance. When you get a moment, please feel free to message me with your case number and email address. 


Thanks,

Christian 

ThatSeattleGuy's avatar
ThatSeattleGuy
Tutor
Dec 04, 2019

Christian - I have PM'd you with the relevant details (case #, contact info). Thanks.