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EX6100v2 blinking green light of death; tFTP firmware upgrade didn't help
EX6100v2. The Netgear-supplied firmware upgrade (via Netgear's internal admin web panel) somehow didn't complete, and after that, powering the unit on (with and without a factory reset beforehand) gi...
Final followup. Christian connected me with Level 2 support (Level 1 support was...well, we'll just say that Level -1 might be more appropriate). They requested I do the firmware download using a different tftp client, which I did (command line tftp from Linux). No luck - the power light stayed blinking green ('storing firmware') for an hour after the firmware download was complete, until I gave up and rebooted. Then it went immediately back to solid amber (stuck in boot).
Support arranged a swap of the unit for a working one and I will be sending the dead one back.
Following up. Netgear support suggested "sometimes Mac tftp client doesn't work right"... That doesn't make sense to me (tftp is a trivial protocol, hence the "t" in its name), but just for completeness I will try a linux command-line tftp client and report back.
Final followup. Christian connected me with Level 2 support (Level 1 support was...well, we'll just say that Level -1 might be more appropriate). They requested I do the firmware download using a different tftp client, which I did (command line tftp from Linux). No luck - the power light stayed blinking green ('storing firmware') for an hour after the firmware download was complete, until I gave up and rebooted. Then it went immediately back to solid amber (stuck in boot).
Support arranged a swap of the unit for a working one and I will be sending the dead one back.