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Forum Discussion
Ex6100v2
I have the Ex6100v2 and it works when it wants to work, I can connect and have a solid internet connection for about 30-40 minutes then the signal drops, I can still connect to the extended WiFi but I...
What router are you connecting back to?
It sounds like you're loosing your connection back to the router from the way you state you can still be connected to the extender but not open/load anything. that means it could be anything from a bad router connection, wireless interference, housing interference (aka house structure).
How big is your house?
Distance extender is from router?
Housing material? (plaster lathe, foil backed insulation, hvac, adobe, all do great jobs of blocking insulation)
What have you done to try to troubleshoot the issue? aka moving the extender, changing wifi channels
I'm honestly not sure what router im connecting to, its something i've never seen before its like a router/dvr box in one. My house isnot very big i highly doubt that could be in the issue even from the furthest point from the router i can still get connection on the main channels. I'd say the extender maybe roughly 30 feet away if im guessing could be more could be less, but when im connected my signal strenght is above 70% on both channels. I'd be hard pressed if i was getting blocked signal, the walls are very thin and have no to little insulation in them, it has to go through one wall then it would go outside to my wall, my house it shaped like an L, my room would be at the top of the L and the router sits at the bottom right of the L.
The router question is kind of key. If you can find a brand and model number on the sticker (usually on the back) it'll help us out.
Thr router is a Sagemcom DGCI384 UHD Alt
From what I can tell, that is the Altice one from optimum. Seems to have some issues being an all integrated solution. I'd check with optimum to see if their box needs any specific settings to add an extender to it.
https://www.optimum.net/support
I'd also make sure to do the setup for the extender in the same room. Once you have the setup done, you can move it to a different area. Have you tried to hardwire into the extender and manually setting up the extender?