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ilze24's avatar
ilze24
Follower
Oct 30, 2018
Solved

EX6120 can't connect extender to my devices,authentication problem

trying to connect my extender, but just not possible. Green lights are on by WPS LED                                                                                                                 ...
Security
  • DexterJB's avatar
    DexterJB
    Oct 30, 2018

    Hi ilze24,

     

    Welcome to the community!

     

    1. What is the firmware version of the extender?

    2. When you say "the network security key isn't right", does that mean you are getting an error indicating that the password is incorrect?

    3. Please try accessing the extender UI to confirm if the password for the extender is correct. You can use the IP assigned by the router to the extender.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 30, 2018

Hi ilze24,

 

Welcome to the community!

 

1. What is the firmware version of the extender?

2. When you say "the network security key isn't right", does that mean you are getting an error indicating that the password is incorrect?

3. Please try accessing the extender UI to confirm if the password for the extender is correct. You can use the IP assigned by the router to the extender.

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 04, 2018

    Hi ilze24,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team