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MarkLiptrot's avatar
MarkLiptrot
Follower
Oct 31, 2019
Solved

EX6120 laptop connects to extender, but no internet

Followed the instructions in the manual. My laptop recognizes the 2.4GHZ signal from the router. My phone recognises the 2.4 and the 5ghz signal. When I connect my phone to the 2.4ghz signal there is...
  • plemans's avatar
    Nov 01, 2019

    The RT5390R is not dual band. it is a single band wireless N adapter. you can get 5ghz to work on your laptop by replacing the adapter or using a usb adapter.

    Not sure about why the 2.4ghz isn't working. 

    what modem are you using?

    Router and firmware?

    Firmware on extender?

    Does anything work on the 2.4ghz? If so, what?

    have you tried reinstalling the extender to see if it was a setup error?

    Here's the support site for your extender. It has manuals, firmware, and troubleshooting.

    https://www.netgear.com/support/product/EX6120.aspx