NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
EX6120 not accepting WIFI password on any device so cannot continue set up
I am setting up my workplace with this wifi extender and it is connecting to the router but not accepting the correct WIFI password. Because of this I can't do any of the other troubleshooting option...
So much in such a short statement without some key info.
What is your workplace using for a router?
Is this router managed by an IT department? Do they have to allow specific devices to connect? I'd be checking with them first before going further if you have an IT department.
If you don't, and its a consumer device, a model number would help.
Thank you so much for getting back to me. It's just a small business so no IT dept. We are using an XLN Fibre router. It connects absolutely fine to all other devices on the network when we are connecting directly to it.
What firmware is your extender on?
Have you tried factory resetting it?
I did a factory reset but no same issue. I can't find out the firmware as far as I can tell because I can't connect to the extender.
The ex6120 has an ethernet port on the side.
You can plug into the extender via this port and navigate to mywifiext.net
This should allow you to log into the extender. You can check firmware from there, do updates, manually setup the extender, etc. The manual is great for walking you through some of these steps.