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Forum Discussion
EX6120 not connected, weak security
This was a gift. I got my daughter to install it. From the first it gave me weak security, but it seemed to work, For about a couple of hours. I could go outside and make Facetime calls. Had no time...
1. if "the guy" was remoting into your pc, doubtful it was Netgear. Many people google for netgears contact information and get scam/con sites. The way to contact them if to click on mynetgear at the top. You register an account and the device. From there you contact them.
2. what router is the EX6120 connected to?
3. What is telling you "weak security"? Is it an apple device? they're really good at giving users notices if the security isn't WPA3. (Wireless AC devices are only wpa2)
4. How far from the router is the extender? They need to still have a signal to pickup and retransmit.
5. Whats between the router and the extender? (what are you walls/objects inbetween made from? certain materials block wifi signals)
6. What method of setup did your daughter use? the WPS push button method or using the installation assistant?