NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RevEarl
Dec 03, 2017Aspirant
EX6120 security update
Can't get Netgear to connect to this extender. It's been up and running for years, but when I try to do security update by several diff means, I can't get Netgear to acknowledge that it's there.
- Dec 08, 2017
router isn't Netgear, it's PACE.
OK, figured out how to log onto router. discovered why extender was invisible - it had a diff IP Address. Thanks for your help. Pls, pls add instructions to process for extenders.
DarrenM
Dec 06, 2017Sr. NETGEAR Moderator
Can you give some more detail on the issue you are having?
DarrenM
- RevEarlDec 07, 2017Aspirant
Thanks for getting back to me.
There was a link in the security alert. When I clicked upon it, I was advised that there was no Netgear product on my network. I then tried downloading the firmware, but once again could not communicate with the Netgear product.
This is very strange because the product is working and I get a Wi-Fi signal from at that I can use.
- DarrenMDec 07, 2017Sr. NETGEAR Moderator
I suggest directly logging into the extender via www.mywifiext.net and then checking the firmware from there I would not do it from a email link.
DarrenM
- RevEarlDec 07, 2017Aspirant
I guess I wasn't clear in my earlier messages. I've already done this. Even though my computer tells me I'm connected, the URL you suggested tells me I'm not.