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Forum Discussion

dobeman73's avatar
dobeman73
Guide
Apr 09, 2020

EX6120 Will Not Connect to Internet on 5Ghz

I purchased an EX6120/AC1200 to extend my NightHawk R8000 router. The first one I got wouldn't connect to the internet at all. I spoke to Tech Support and after running through the same troubleshooti...
dobeman73's avatar
dobeman73
Guide
Apr 23, 2020

UPDATE - I received my replacement unit. Same issue. The 2.4Ghz side connects to the internet with no issues. The 5GHz will NOT pass through the internet.

 

Here's the issue...it's not a hardware problem. It HAS to be software. Why Netgear can't get their own stuff to work together is crazy.

 

And...NETGEAR...I shouldn't have to pay shipping for a product that does not work.

 

 

  • GoochyB's avatar
    GoochyB
    Initiate
    Jul 11, 2020
    All the above is exactly the same as the circumstances I've just got on setting mine up. Extender thinks it is connected to 5G but no Internet via 5G connection.
    • dobeman73's avatar
      dobeman73
      Guide
      Jul 12, 2020

      NETGEAR THIS ISSUE IS NOT RESOLVED!

      • edthechimp's avatar
        edthechimp
        Tutor
        Oct 04, 2020

        Still having this exact same issue with my EX6120 Extender, have tried performing all steps discussed above but no result... :/ Netgear please look into this???