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Forum Discussion
EX6120 Will Not Connect to Internet on 5Ghz
I purchased an EX6120/AC1200 to extend my NightHawk R8000 router. The first one I got wouldn't connect to the internet at all. I spoke to Tech Support and after running through the same troubleshooti...
UPDATE - I received my replacement unit. Same issue. The 2.4Ghz side connects to the internet with no issues. The 5GHz will NOT pass through the internet.
Here's the issue...it's not a hardware problem. It HAS to be software. Why Netgear can't get their own stuff to work together is crazy.
And...NETGEAR...I shouldn't have to pay shipping for a product that does not work.
All the above is exactly the same as the circumstances I've just got on setting mine up. Extender thinks it is connected to 5G but no Internet via 5G connection.
NETGEAR THIS ISSUE IS NOT RESOLVED!
Still having this exact same issue with my EX6120 Extender, have tried performing all steps discussed above but no result... :/ Netgear please look into this???
It's clear they have no intention of correcting this issue. And to be fair, given their "return" policy of not fully owning the cost of shipping and replacing these units, why should they? People, like me, buy one, then trade it in for one or more, often paying some cost for shipping or restocking. Then, when they STILL don't work, people like me just throw it away and buy something else. Often, another NetGear product. When, during something like a Pandemic and you have five people in a house all needing to use the WifI, who has time to spend weeks and weeks troubleshooting a product that get ABSOLUTELY ZERO technical support in these forums?
It's a win-win for Netgear, but a net loss from a reputation standpoint. When it's time to replace my Router, it won't be a Netgear product and can promise them that.