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Forum Discussion
EX6120 Will Not Connect to Internet on 5Ghz
I purchased an EX6120/AC1200 to extend my NightHawk R8000 router. The first one I got wouldn't connect to the internet at all. I spoke to Tech Support and after running through the same troubleshooti...
All the above is exactly the same as the circumstances I've just got on setting mine up. Extender thinks it is connected to 5G but no Internet via 5G connection.
NETGEAR THIS ISSUE IS NOT RESOLVED!
Still having this exact same issue with my EX6120 Extender, have tried performing all steps discussed above but no result... :/ Netgear please look into this???
It's clear they have no intention of correcting this issue. And to be fair, given their "return" policy of not fully owning the cost of shipping and replacing these units, why should they? People, like me, buy one, then trade it in for one or more, often paying some cost for shipping or restocking. Then, when they STILL don't work, people like me just throw it away and buy something else. Often, another NetGear product. When, during something like a Pandemic and you have five people in a house all needing to use the WifI, who has time to spend weeks and weeks troubleshooting a product that get ABSOLUTELY ZERO technical support in these forums?
It's a win-win for Netgear, but a net loss from a reputation standpoint. When it's time to replace my Router, it won't be a Netgear product and can promise them that.
Same issue here on the EX6250 and R8000 with latest firmware on both.
2.4GHz side worked fine, but 5GHz side would not pass through the internet from the router. After alot of troubleshooting, I'm pretty sure it is a result of the extender passing incorrect IPs to the router. Someone should check that. :)
In the meantime, I activated fastlane with the 5GHz pipe from router to extender and 2.4GHz pipe from extender to devices and I'm getting solid performance on all devices with great range. Consistently running 150-170+ Mbps on the nighthawk speedtest everywhere in the house.
I'd call this a workaround because it provides the max throughput between router and extender and doesn't require the 5GHz network connection that is failing on the extender-to-device connection.