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Forum Discussion
Ricardo1872
Feb 22, 2024Aspirant
EX6120
My netgear EX6120 is brand new straight out the box. It has been setup and connected to my router. The extender network won’t accept the correct password and I can’t login to the extender network sett...
plemans
Feb 22, 2024Guru - Experienced User
What router did you connect it to?
What firmware is on the extender?
Did you set it up using the push button WPS option?
If so, factory reset the extender and set it up using the installation assistant.
To factory reset, push and hold the reset button for 7-15 seconds while powered on.
Here's a video of how to use the assistant.
https://www.youtube.com/watch?v=yJVklshxBMk
- Ricardo1872Feb 23, 2024AspirantHi, I used WPS initially and the extender connected to my Vodafone router, but when I tried to join the extended network it would not accept the correct WiFi network password. I have done a factory reset and tried setting up using the assistant method, which has worked in so far as it accepted the password for both 2GEXT & 5GEXT extended networks, but only the 2GEXT network is giving internet access. I can connect to the 5GEXT network but I can’t access the internet, but that maybe an issue with my router/network.
- michaelkenwardFeb 23, 2024Guru - Experienced User
Ricardo1872 wrote:
Hi, I used WPS initially and the extender connected to my Vodafone router, but when I tried to join the extended network it would not accept the correct WiFi network password.Two questions, what does "would not accept" look like? Messages? Errors?
And did you clear the login credentials for the device and set up the link afresh?
I can connect to the 5GEXT network but I can’t access the internet, but that maybe an issue with my router/network.Good thinking. Does your unnamed router produce any logs that could tell you what the router is up to?
As plemans says, it might help if you said what that router is. Perhaps also the modem/ONT/gateway that sits between the router and the Internet.
- Ricardo1872Feb 23, 2024AspirantIt just kept saying password was incorrect when trying to connect via WPS. It worked using the assistant method though. The bit about the router, I’ve no idea what that means. It’s a standard WiFi router/hub that was issued to me by my ISP Vodafone. Other than that I don’t know ‘what kind’ of router it is. I’ve also no idea how I would access router logs. I am able to use the 2GEXT extended network but the 5GEXT won’t connect to the internet. Thanks everyone.