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Forum Discussion

j3schwartz's avatar
j3schwartz
Aspirant
Oct 31, 2019

EX6400 lost connection with Orbi RBR50

Systems that connect to both the RBR50 and the EX6400 are Mac systems running the latest software updates. Xerox printers running the latest firware.   Netgear EX6400/AC1900 Hardware version: EX64...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Nov 05, 2019

Hello j3schwartz,


Thanks for taking the time to post a detailed description of your issue and troubleshooting steps you've already taken. I'd like for our support team to get in contact with you for further investigation. If you're interested, please send me a message with your contact info and serial number(s). 

 

Thanks,

Christian

  • j3schwartz's avatar
    j3schwartz
    Aspirant
    Nov 06, 2019

    Christian_R,

     

    I PM'ed you my contact info. Problem still exists; unable to connect the EX6400 to my RBR50 where once I was able to do so without issue. If I have time I'll run a trace using Wireshark and see if that can provide more info.

     

    --j3schwartz

    • j3schwartz's avatar
      j3schwartz
      Aspirant
      Nov 18, 2019

      Based on an indepth discussion with Netgear support, it has been determined that I may have a faulty EX6400. I've been sent a replacement and I'll update the discussion when the new unit has been installed and tested.