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Forum Discussion
schurley
Jul 29, 2019Aspirant
EX6400 range extender will not connect to my router
Everything was setup and working flawlessly for a year. Now all of the sudden the extender wasnt working. I reset to factory settings and went through the smart setup over a dozen times and set every...
schurley
Jul 31, 2019Aspirant
It’s an orbi im connecting to. Can’t up Day firmware cause it won’t get an internet connection
plemans
Jul 31, 2019Guru - Experienced User
1. you can update firmware manually. Just download the firmware on a computer and use this to manually update while connected to the extender.
2. What firmware are you currently on?
2.Orbi doesn't really play nice with extenders. It dynamically switches wireless bands or from router-satellite based on needs/strength. Extenders work poorly when they're added to orbi (works marginally OK with hardwired AP mode).
- schurleyJul 31, 2019AspirantThanks for the info I’ll get ve it a try
- javachikOct 03, 2019Aspirant
I am having this same VERY frustrating issue. I have the Orbi router as well as a satellite for my home office. And for the last year, have had a Netgear EX6400 externder working perfectly in my master bedroom so that my outdoor camera has a solid connection. Now I can't get the externer to connect to the Orbi, and I have tried everything from hardwired on my computer, to re-setting the extender several times, going through all of the steps, connecting to its wifi, and every single time I get the dreaded "cannot connect to your router" error. I am beyond frustrated as it seems every year I drop a grand or more just trying to keep my house networked because some item stops working with all of the other items. And of course i leave tomorrow for a long vacation, and won't be able to access my security camera due to lack of wifi in that part of the house now.
- plemansOct 03, 2019Guru - Experienced User
javachik wrote:I am having this same VERY frustrating issue. I have the Orbi router as well as a satellite for my home office. And for the last year, have had a Netgear EX6400 externder working perfectly in my master bedroom so that my outdoor camera has a solid connection. Now I can't get the externer to connect to the Orbi, and I have tried everything from hardwired on my computer, to re-setting the extender several times, going through all of the steps, connecting to its wifi, and every single time I get the dreaded "cannot connect to your router" error. I am beyond frustrated as it seems every year I drop a grand or more just trying to keep my house networked because some item stops working with all of the other items. And of course i leave tomorrow for a long vacation, and won't be able to access my security camera due to lack of wifi in that part of the house now.
Please start your own thread as your issues might be different and require different troubleshooting.