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Forum Discussion

fadsarmy's avatar
fadsarmy
Aspirant
Jul 22, 2023

EX6410 Only Works After Logging in

I've had this about a year and it has worked flawlessly. Recently, if I move the extender from one power outlet to another, it says "no internet" when I connect to it's network. Just simply by logging into the extender settings, it starts to work again. I don't know why this extra step has become necessary. I'm on the latest firmware.

3 Replies

    • fadsarmy's avatar
      fadsarmy
      Aspirant
      Jul 28, 2023

      Thanks for your input. I've tried everything including what you suggested but to no avail.

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Aug 08, 2023

        We recommend contacting our support team for them to investigate further on the issue that you're encountering. You can always reach our support team via the link below if you need any technical assistance with your NETGEAR device.

         

        https://www.netgear.com/about/contact-us/

         

        You can also call the number below.

         

        1-888-NETGEAR (1-888-6384327)

         

        Dexter

        NETGEAR Team