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Forum Discussion
davidtkhayes
Aug 18, 2019Aspirant
EX7000 / AC1900 Extender cannot connect using Hotel Wifi
I am traveling for business and trying to set up a Range Extender to use in my room with the Hotel Wifi. The hotel wifi normally just brings you to a page on the laptop to say "Connect Now" and then...
davidtkhayes
Aug 18, 2019Aspirant
Update 1.
There are two models of the EX7000 and I was downloading the wrong firmware. It is not obvious which one to use. Mine is the EX7000-100NAS which is NOT listed soecifically, and I was downloading the EX7000-1AZNAS firmware.
Now have the latest firmware, but the connectivity issues to the hotel wifi still exist. I cannot connect to the entender new network that I created.
- Christian_RAug 22, 2019NETGEAR Employee Retired
Hello davidtkhayes - Would you mind providing us with the firmware version the extender is on along with the LED light status of the extender. Check out page 8 of the user manual linked below for the LED light status indicators.
http://www.downloads.netgear.com/files/GDC/EX7000/EX7000_UM_EN.pdf
~Christian- davidtkhayesAug 22, 2019Aspirant
- Hardware Version: EX7000
- Firmware Version: V1.0.1.80_1.0.144
2.4Ghz Link Rate LED - Green
5Ghz light is out (I did not configure the 5G part in setup but have tried with it on and off)
Device to Extender LED is Green
LAN LED 2 is Green (Plugged into my computer)
USB LEDs are off, nothing plugged into them
- Christian_RAug 22, 2019NETGEAR Employee Retired
Hi davidtkhayes,
Thanks for confirming. I'd like for our support team to reach out to you for further investigation. Please send me a message with your contact info and serial number.
~Christian