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Forum Discussion

bllfr0g's avatar
bllfr0g
Guide
Oct 02, 2018

EX7000 + Firmware Version 1.0.1.78 == crash

Echoing what others on the forum have said, I have an EX7000, and after upgrading to firmware Version 1.0.1.78, it appears to work for a few minutes but then seems to crash/reboot.  This behavior is ...
Firmware
StephenB's avatar
StephenB
Guru - Experienced User
Dec 23, 2018

Have you tried downgrading the firmware to 1.0.0.66

fadsarmy's avatar
fadsarmy
Aspirant
Jan 12, 2019

Is this ever going to get fixed? 

  • Piwi38's avatar
    Piwi38
    Aspirant
    Jan 30, 2019

    Hello,

     

    I tried again today t update the firmware and the problem isn't fixed. Almost sure that the problem of connection or stability can come from the fact after the update the virtual MAC adress of 2.4 and 5Gb are strictly the same.

    As they are identical, the router isn't able to adress correctly the right network and connections are impossible or difficult.

    I opened a ticket during my guarantee and never been contacted about it from technical service. I saw that other peolple tried without success. A large part of us signaled, highlighted the issue but nothing change since several months.

    Netgear replaced my EX6200 bought in July because they have a firmware issue They provides a EX7000 and now they reproduce the issue on it. I have some doubt about their capacities to solve but I'm sure they are able to duplicate the problem.

    Several years I use their products but maybe it's timeto go away...

    • schumaku's avatar
      schumaku
      Guru - Experienced User
      Jan 30, 2019
      Piwi38 wrote:

      I tried again today t update the firmware and the problem isn't fixed.

      Well, as long as the current firmware is this questionable 1.0.1.78 available since back in September 2018 not much can be fixed magically.

  • bllfr0g's avatar
    bllfr0g
    Guide
    Feb 03, 2019

    FWIW some folks from Netgear did contact me back in October after I first reported this.  They seemed interested and said engineering was working on reproducing the issue.  But... crickets since.