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noo's avatar
noo
Aspirant
Jan 22, 2020

EX7000 AP and EX6400v2 extender won't connect

I am using the EX7000 as an access point and it works just fine. I bought the EX6400v2 to use an extender and it won't connect to the access point. It sees the network but won't create a data connect...
noo's avatar
noo
Aspirant
Jan 23, 2020
  • Hardware Version EX7000
  • Firmware Version V1.0.1.84_1.0.148

 

I don't have the firmware version for the extender, this is the second extender that I have tried, the first had the same issue and tech support said to just return it and try another. The second failed as well so I figure there is something else going on. The router is from comcast business with ethernet connection to the EX7000. Router settings are below. 

 

IPv4

 Enable LAN DHCP
Gateway Address:10.1.10.1
Subnet Mask:   255.255.255.0   
DHCP Beginning Address: 10.1.10.2
DHCP Ending Address: 10.1.10.253
DHCP Lease Time: 1                 Weeks          
 
   IPv6
Link-Local Gateway Address: fe80 : 0 : 0 : 0 : d4b9 : 2fff : fe00 : b03e 
Global Gateway Address:    2603 : 3020 : 2a21 : c000 : d4b9 : 2fff : fe00 : b03e 

LAN IPv6 Address Assignment

 Stateless(Auto-Config)  Stateful(Use Dhcp Server)
DHCPv6 Beginning Address: 2603 : 3020 : 2a21 : c000 : 0 : 0 : 0 : 0001 / 64
DHCPv6 Ending Address:2603 : 3020 : 2a21 : c000 : 0 : 0 : 0 : fffe / 64
DHCPv6 Lease Time:    1          Weeks          
  
plemans's avatar
plemans
Guru - Experienced User
Jan 24, 2020

Not sure what to tell you with the comcast business router. I've read of issues with comcast's business setups having issues running extenders and this could be part of the issue. Have you checked with them?