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Forum Discussion
EX7000 Completes Network Setup But No Internet Connection and Unable to Access
Hello, I've seen posts related to this, but all unresolved or dead threads. My AC1900 EX7000 extender connects to my home Xfinity Network Utilizing an TG4482A Arris Router (XB7-CM generation)...
When you're setting it up with it hardwired, you'd be setting it up in access point mode. In access point mode, it needs to be hardwired in.
So if you don't plan on using that, don't run setup with it hardwired in.
If you're setting it up in extender mode, you'd use that installation assistant but try disabling the one wifi (mesh feature) so you can set it with its own ssid.
Thanks for the advice and response, plemans.
Tried your suggestion, but am still unable to get a good result using the wireless setup.
Behavior I see once I've pressed the WPS buttons on the gateway and extender:
1) 2.4 and 5 bands light up green with strong signal, plus client light-- stays like this for about 15 seconds.
2) Next, the lights all go out, and 2.4 lights up green again, with not other lights.
3) 5Ghz then lights up a few seconds later.
4) Final State: both bandwidths are lit, but no client light is currently on.
Open to any suggestions. Thanks again for your time!
Did you connect a device to it? The client lights come on when you connect a wireless device to it based on the 2.4ghz or 5ghz channel.
And the status page isn't showing anything connected.
That's correct, there is nothing connected, which is the main issue I'm experiencing. The setup executes to the point of having the extender networks up and running, but nothing will connect to the extender network. Phones, PC, laptop-- nothing works for getting on the extender and completing the installation.
I get to the point where it says "to complete the installation, connect to one of these networks and check this box," but I'm never able to advance beyond that step because I'm unable to get onto the network.
In the past, I was able to log on to the extender wifi network and complete it with no issues. Not sure what I might be missing...
