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Forum Discussion
EX7000 dropping internet since last update
I have an EX7000 working nicely for about 3 years, then a few mnoths ago it started dropping internet and I would get on my wifi devices "not connected to internet" then going to my network selection, I would have to select my FIOS router. I learned from a board somehwere that thier update which occurred right before this starting was designed to make the EX7000 operable as a node for a mesh network. Apparentlyt this was done and sacrificed performance as an extender. The solution was to revert it back to an older software version but when you doi that, at somne point it will again upodate and you are back to square 1. When I contacted Netgera support they tried to charge me and all they did was waste an hour making me reboot and reset the EX7000. They didn't seem to know about the software update and the problkems it caused. Of course, there was a language barrier so that may be the reason. So, my question is, have others experienced this and what has been done to fix it? Does Netgear have any plans to issue a fix?
Thanks
Ray
3 Replies
You do have the option of disabling auto update.
if downgrading fixed the problem, I'd disable auto update and wait on the next update.
After a lot of push, I got the secondary level of tech support. Therer have been about 2 or 3 more version upgrades since this proiblem arosae. We rebooted the ex7000 and ijnstalled the latest firmware. He said he was well aware of the problem and this should fix it. So far, no problem, so I would suggestthat you access your ex7000 and make sure y9ou hjave the latest firmweare which appears to have fixed the problem
Well this problem continues. They have offered me free tech support to fix this and I have a sense now that they really don't care. I would bet that enough people have this problem thata class action suit should be in order. I have been communicating with Mark Merrill at Netgear who si the co-founder and who keep ssloughijng it off to tech support. Here is my last email to them
Ed,
The static IP address did not fix this. I have been in touch with Mark Merrill, your CTO/Co-founder and I have noted from my internet research that this has been a known issue for well over a year and Netgear has been unable or unwilling to issue a firmware fix for this issue. I respect your efforts to help me but rolling back to old firmware is like putting a bandaid on an amputated leg and will not help the many others who have been through this and have wound up paying for tech support or for new extenders. I am documenting this entire process (saving emails and documenting our efforts) which has now cost me hours of time and effort, all as a result of Netgear’s issues with fixing this known issue. May I suggest that you discuss other possible remedies with Mr. Merrill?Thank youRayI think more people should write to mark.merrill@netgear.com so perhaps we can give them sime impetus to solve the issue.
Agree???
