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Forum Discussion

spricevancouver's avatar
spricevancouver
Aspirant
Jun 20, 2022

ex7000 sets up but won't recognize password

i upgraded my modem/wifi box and tried multiple times to reinstall, reset the extender , the install seems to work but when i try the 2g or the 5g band it won't accept the password, i left the passwo...
plemans's avatar
plemans
Guru - Experienced User
Jun 20, 2022

Are you installing with wps or using the installation assistant? 

What router are you connecting it to? 

Are you using any special characters or spaces in the ssid/password?

spricevancouver's avatar
spricevancouver
Aspirant
Jun 20, 2022
Installed with the install genie, and no special characters in the password and I am using the new share fiber gateway2.0
  • plemans's avatar
    plemans
    Guru - Experienced User
    Jun 21, 2022

    What actual model gateway is it? (look on the label)

    • spricevancouver's avatar
      spricevancouver
      Aspirant
      Jun 22, 2022

      Shaw fiber gateway 2.0
      CM MAC: C09435EAA485
      MTA MAC: C09435EAA486
      Model: TG4482
      FCC ID: UIDTG4482
      IC: 6670A-TG4482
      CAN ICES-3(B)/NMB-3(B)
      Input/Entrée: 12.0V === 4.6A
      • plemans's avatar
        plemans
        Guru - Experienced User
        Jun 22, 2022

        what firmware is on the extender?