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Forum Discussion

Lindasmo's avatar
Lindasmo
Initiate
Jan 10, 2020
Solved

EX7300 - all lights on, but not connecting

I've been using this extender for about 6 months with no real issues. All of a sudden it's not connecting, despite all the green lights on. The router is working, and has been unplugged and plugged b...
  • Christian_R's avatar
    Christian_R
    Jan 17, 2020

    HI Lindasmo,

     

    Welcome to the community! May you try pressing down on the factory reset button for 30+ seconds and running through the setup assistant again. You may also try running through the setup with the extender wired via ethernet port to the router. Please let me know if your issue persists. 

     

    Christian 

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jan 17, 2020

HI Lindasmo,

 

Welcome to the community! May you try pressing down on the factory reset button for 30+ seconds and running through the setup assistant again. You may also try running through the setup with the extender wired via ethernet port to the router. Please let me know if your issue persists. 

 

Christian 

Lindasmo's avatar
Lindasmo
Initiate
Feb 04, 2020

Hi Christian, that did the trick, and I was able to update the firmware.

Thank you!