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Forum Discussion
EX7300 AC2200 Not working
Hi, I am having an issue setting up my extender again. I have set it up before when I first bought it, but now I have a new modem and need to re-set up the extender. This time however the extende...
when you reset, did you push and hold reset for up to 30 seconds while it was powered on?
Did the lights change while you were holding reset?
If that doesn't work, you can try recoving it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
Hi,
Nothing changes at all, its as if the device just will not factory reset. the lights all stay amber, blue and green.
I tried the tftp method but that didnt work, kept saying it couldnt find the server or something after 3 retry's. I have tried everything I could find online except that last option you gave. I may need more time to try that out.
This thing was working fine, now that I received an new modem the thing has been bricked and I cant figure it out. Customer support is beyond bad.
Have you had any luck with warrantly replacements? How does someone get their product replaced under their 1-year warrantly if they wont talk to you after 90 days?
Thank you for you time plemans
warranty replacement is clicking on the "mynetgear' at the top.
Register your account and the device.
From there you can start a support case.
be advised that if it isn't a hardware failure, support does cost $.
If you've tried all the things (reset, tftp, nmrpflash) it kind of limits whether its can be a firmware/software failure but theres always that chance.
Thanks for you answer. I have already done that. Asked for help, they sent me to 3 different agents and I was told in order to get a warrantly replacement I need to pay $119 for support to talk to me in order to give me a replacement on a product that costs $150
I think I have to go down the file a complaint with my government on their warrantly pay wall. Well at least now I can cause them some lost business thourgh my business accounts and partners. Thank you for your help plemans, you actually offered some help where as netgear tried to sell me customer service.