NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

DeathValley's avatar
DeathValley
Follower
Aug 26, 2022

EX7300V2 Cannot connect to 5G on the Wifi Router (Netgear R6900P - Dual Band)

        Netgear Wifi Extender: EX7300v2

  • Firmware Version: V1.0.0.146
  • Netgear Wifi Router: R6900P
  • Firmware Version: V1.3.2.134_10.1.66

Using the WPS setup process per the user guide.  It states to keep repeating the WPS process to connect to 5G, but I've had no luck.  I missed the tech support end date by a few days, so out of luck there.  I don't know if it matters, but I'm using the Smart Connect feature on the router (router intelligently selects the best WiFi band 2.4 GHz or 5 GHz for your WiFi connections. Smart Connect requires the 2.4 GHz and 5 GHz networks to use the same WiFi network name (SSID), security options and password).  Appreciate any advice or suggestions. 

 

 

 

1 Reply

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Oct 20, 2022

    Hi DeathValley,

     

    Good day!

     

    Thank you for reaching out. We are sorry for not being able to get back to you immediately. Did you by any chance try disabling the Smart Connect feature of the router and try setting up the extender first then enabling again the Smart Connect feature of the router?

     

    I am looking forward to your response.


     

    Regards,

    Oliver

    Community Team