NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
EX7300v2 malfunctioning after 8 months working.
EX7300v2 installed Nov 2021; worked fine. No change to Spectrum's router or modem. Beginning August roughly, iPad and iPhone give strange messages ("don't recognize netgear" or "no internet access"...
Thanks for the questions. I set up the Netgear EX7300V2 via the user manual as an Extender using the WPS function; never used the Nighthawk App on the iPhone other than to view info. After setup in Nov 2021, used SpeedTest app on iPhone to verify improvement. Plus, we stopped having WiFi “drop-off” issues with iPads and iPhones.
Both desktops are ethernet connected to the router so never any internet issue with the PC’s.
The router is from Charter (aka: Spectrum). There is no manufacturer name or model name on the router. Both router and modem installed Sept 2019. I don’t remember how I know but my notes from Dec 2019 say router made in Taiwan by Askey Computer Corp, rev 1, and supports 802.11 a/b/g/n/ac, dual band 2.4/5 GHz, MU-MIMO, IPv4/IPv6 Dual-Stack.
Try factory resetting the extender and setting it up using the installation assistant and NOT wps.
Reason I say that is these ISP supplied routers sometimes get sketchy updates that can cause issues.
Sometimes installing with the installation assistant can help
Greatly appreciate your suggestion. Had to wait for Dell to fix the PC. Placed extender in power outlet, waited for green lights, pressed the factory reset, waited for green lights again. Then on PC, selected settings, network & internet, wifi, manage known networks; the NETGEAR_EST did not appear as a choice (only the router wifi displayed). PC, extender, and router all in same room within ten feet of each other. Apparently extender is beyond help. Thanks again.