NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
EX7500 - Drops internet connection when device is connected
Hello,
I just received and setup the EX7500 range extender in my house. The setup went fine, and my devices (in this case iPhone X and XS Max) initially connected. However after a few minutes...
I've the same Issue,
but only with my IPHONE and Sony-TV Devices.
Android, Mac OSX and Windows are working well.
Any solution ?
- Hardware Version: EX7500
- Firmware Version: V1.0.0.52_1.0.68
Main-Router:
Model
Netgear Nighthawk X4S R7800
Architecture
ARMv7 Processor rev 0 (v7l)
Firmware Version
OpenWrt 18.06.2 r7676-cddd7b4c77 / LuCI openwrt-18.06 branch (git-19.020.41695-6f6641d)
Kernel Version
4.14.95
What is the size of your home? Sq Ft?
What is the distance between the router and extender? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What wifi modes do you have configured on the main host router?
Try using a manual channel.
Carsten_R wrote:
I've the same Issue,
but only with my IPHONE and Sony-TV Devices.
Android, Mac OSX and Windows are working well.
Any solution ?
- Hardware Version: EX7500
- Firmware Version: V1.0.0.52_1.0.68
Main-Router:
ModelNetgear Nighthawk X4S R7800ArchitectureARMv7 Processor rev 0 (v7l)Firmware VersionOpenWrt 18.06.2 r7676-cddd7b4c77 / LuCI openwrt-18.06 branch (git-19.020.41695-6f6641d)Kernel Version4.14.95