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Forum Discussion

DMPierce's avatar
DMPierce
Follower
May 21, 2026

Ex7500 dropping off about 1-2 times per week

I am having the same problem with my Nighthawk R9000 staying connected. Ex7500 dropping off about 1-2 times per week. Very annoying.
plemans's avatar
plemans
Guru - Experienced User
May 22, 2026

A couple things to try. 

  1. Set your R9000 to use non-DFS channels for the 5ghz.
  2. Re-run setup on the EX7500. DON'T setup the 2.4ghz. It'll still work fine but it won't function as a backhaul. It'll strictly use the 5ghz backhaul. 

If for some reason the router's 5ghz isn't stable, the extender will use the 2.4ghz as a backhaul. Which is slow and sensitive to interference. It tends to cause issues if you're in a congested area versus the 5ghz reconnecting.