NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
MitchM512
Mar 16, 2021Aspirant
EX7500 Extender won't connect to modem/internet
My EX7500 Nighthawk extender will no longer connect to my modem. My internet is working fine, tested the speeds as well. I have tried several times to do the factory reset. I complete a couple pro...
plemans
Mar 17, 2021Guru - Experienced User
What firmware is on the extender?
What router are you trying to connect it to?
MitchM512
Mar 17, 2021Aspirant
Firmware should be whatever the factory setting is. I didn't make any adjustments to the firmware.
Router is a BGW210-700 for AT&T
- plemansMar 17, 2021Guru - Experienced User
MitchM512 wrote:Firmware should be whatever the factory setting is. I didn't make any adjustments to the firmware.
Router is a BGW210-700 for AT&T
And some firmwares had issues or could have had issues. Its why we ask.
we're members of the public helping out for free. We're not netgear. Please put a little of your time to help us to help you.
Also what are all the led's on the extender doing (color/blinking/solid)
- MitchM512Mar 17, 2021Aspirant
Yes thank you! I appreciate the help.
Firmware is : V1.0.0.72_1.0.78
All the lights are solid blue, but the 2.4 and 5.0 lights are not.
I tested my speed with AT&T and I have 423mbps Download & 394 mbps Upload.
- plemansMar 17, 2021Guru - Experienced User
The led's are indicating its connected if the power/router link/wps lights are all solid blue.
the 2.4ghz/5ghz lights are for when a device is connected to the extender.
Why do you think its not connected?