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EX7500 issues keeping 2.4GHz devices connected
EX7500 is connected to R7800 router. 5GHz devices do not have an issue but 2.4GHz devices will connect for a day or 2 and then looses connection. Once that happens I can not get them reconnected un...
Not on the R7800.
Just went you're going through setup of the EX7500. It asks you if you want to extender the 2.4ghz. Deselect that.
You'll still be able to use the 2.4ghz, it just doesn't use it as a failover if the 5ghz has an issue. Leave the 2.4ghz broadcasting on the R7800.
You can try changing which channel you're broadcasting on.
When you setup the EX7500, did you check off the box saying "extender 2.4ghz network"?
if so, factory reset the extender and during the reinstall with the extender, uncheck that box. You can still use the 2.4ghz network but it won't use it as a failover for the wireless backhaul. sometimes that helps.
You can also try changing which channel the 2.4ghz broadcasts on.
What firmware is on the extender?
What firmware is on the router?
Firmware V1.0.2.90 on R7800
Firmware V1.0.1.76_1.0.80 on EX7500
EX7500 Configuration:
Enable One WIFI Name = Yes
Enable Smart Connect = Yes
Sync Configuration fom Netgear Router = Yes
Check marks are gray but both 2.4 and 5 are checked.
In the past I have reset to factory. Unchecking 2.4 at the point of reconfiguring might work?
I usually uncheck the "extender 2.4gh" during setup. Tends to be more stable as it relies on the 5ghz and won't failover to the 2.4ghz.
also, make sure the R78000 is using the higher 5ghz channels to broadcast on.(not dfs channels)
Where on the R7800 do I deselect 2.4 broadcast? I have some 2.4GHz only devices. Will they be able to connect at all after doing it?