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EX7500 issues keeping 2.4GHz devices connected
EX7500 is connected to R7800 router. 5GHz devices do not have an issue but 2.4GHz devices will connect for a day or 2 and then looses connection. Once that happens I can not get them reconnected un...
Not on the R7800.
Just went you're going through setup of the EX7500. It asks you if you want to extender the 2.4ghz. Deselect that.
You'll still be able to use the 2.4ghz, it just doesn't use it as a failover if the 5ghz has an issue. Leave the 2.4ghz broadcasting on the R7800.
You can try changing which channel you're broadcasting on.
Where on the R7800 do I deselect 2.4 broadcast? I have some 2.4GHz only devices. Will they be able to connect at all after doing it?
Not on the R7800.
Just went you're going through setup of the EX7500. It asks you if you want to extender the 2.4ghz. Deselect that.
You'll still be able to use the 2.4ghz, it just doesn't use it as a failover if the 5ghz has an issue. Leave the 2.4ghz broadcasting on the R7800.
You can try changing which channel you're broadcasting on.
Communications worked for a few days and went out again. I did notice another difference between 2.4 & 5 on the EX7500. For 2.4GHz communication between the router <--> extender <--> devices are both on the same channel whether I set to auto or a specific number. 5GHz use 153 between router & extender and 48 between extender & devices. Is that supposed to be that way? Seems as though Netgear missed the mark with the configuartion application.
the radio channel between the R7800 and EX7500 needs to be on that same channel. Thats the dedicated backhaul and if they were on different channels, they couldn't communicate.
You can try changing the R7800's primary 5ghz channel. Maybe it has interference on it .
You can also try downgrading the EX7500's firmware. Maybe there's a bug in the verison you're on. I know one of the versions had some issues.
I understand the channel between the router & extender need to be the same, and they are for 2.4 but the channel between extender & devices is the same channel as between the router & extender. The channels between the router & extender and the extender & devices are different on 5GHz and it works. Also, the router & extender are at the latest firmware.