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Forum Discussion
jpd99
Mar 07, 2022Guide
EX7500 issues not solved
I've been fighting this for over a year now and thought I had it resolved by changing the channel of 2.4GHz. Over time it still looses connection with devices. Another problem that is happening (ab...
- Mar 07, 2022
when you did your setup, did you click on the "extender 2.4ghz" button?
If so, go in and re-run setup. Uncheck that box.
You'll still be able to use 2.4ghz but it won't use it as failover for the 5ghz.
plemans
Mar 07, 2022Guru - Experienced User
when you did your setup, did you click on the "extender 2.4ghz" button?
If so, go in and re-run setup. Uncheck that box.
You'll still be able to use 2.4ghz but it won't use it as failover for the 5ghz.
- jpd99Mar 09, 2022Guide
I deselecting 2.4GHz on the setup of EX7500. Also, ran the WiFi Analyzer from my Surface and found channel 161 I selected on my R7800 router was congested so I changed it to channel 149. Everything seems to have settled down and has been working fine. Thanks.
- plemansMar 09, 2022Guru - Experienced User
glad it worked for you!