NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Guide

Mar 07, 2022

Solved

EX7500 issues not solved

I've been fighting this for over a year now and thought I had it resolved by changing the channel of 2.4GHz. Over time it still looses connection with devices. Another problem that is happening (ab...

plemans
Mar 07, 2022
when you did your setup, did you click on the "extender 2.4ghz" button?

If so, go in and re-run setup. Uncheck that box.

You'll still be able to use 2.4ghz but it won't use it as failover for the 5ghz.

jpd99

Guide

Mar 09, 2022

I deselecting 2.4GHz on the setup of EX7500. Also, ran the WiFi Analyzer from my Surface and found channel 161 I selected on my R7800 router was congested so I changed it to channel 149. Everything seems to have settled down and has been working fine. Thanks.

plemans

Guru - Experienced User

Mar 09, 2022

glad it worked for you!