NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ex7500 won't connect to my router
Hey all, I'm sure this conversation exists, but I'm too frustrated to go looking all over for this exact issue. Can anyone tell me why this ex7500 won't connect to my 5ghz network. I've done the wps...
How far from the router are you?
Have you tried using the installation assistant and unchecking 'extender 2.4ghz" during setup?
It still allows you to use the 5ghz but it won't fall back to the 2.4ghz backhaul if there's an issue.
for some reason the pictures didn't show so here they are in attachment form
screenshot two
What actual router do you have it connecting to?
Your screen snips show its not connecting with the 5ghz backhaul (the whole purpose of a triband).
The 2.4ghz band is slow and suffers from a 50% throughput reduction when it has to operate using that mode.
Hi Plemans,
thanks for your response. I was initially connecting with a Nighthawk R6700 v2 and I upgraded to a Nighthawk RAX45.
