NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ex7500 won't connect to my router
Hey all, I'm sure this conversation exists, but I'm too frustrated to go looking all over for this exact issue. Can anyone tell me why this ex7500 won't connect to my 5ghz network. I've done the wps...
How far from the router are you?
Have you tried using the installation assistant and unchecking 'extender 2.4ghz" during setup?
It still allows you to use the 5ghz but it won't fall back to the 2.4ghz backhaul if there's an issue.
Hi Plemans,
thanks for your response. I was initially connecting with a Nighthawk R6700 v2 and I upgraded to a Nighthawk RAX45.
How far from the router are you?
Have you tried using the installation assistant and unchecking 'extender 2.4ghz" during setup?
It still allows you to use the 5ghz but it won't fall back to the 2.4ghz backhaul if there's an issue.
Hi Pleman
I re-ran the smart set up from the internal web server in the mesh extender, unchecking the 2.4 ghz network and the 5ghz connected. The signal was yellow, so I re-ran it with the 2.4 ghz checked. The mesh extender was giving the 2.4 Ghz network the name that was reserved for the 5Ghz and I wanted to fix that, but when I ran the smart setup with both checked they both connected. The 2.4 is dark green and the 5 is light green but it looks better. I didn't think i needed to move the mesh extender any closer to the router since i have an older range extender that worked perfectly fine there. Thanks for the help. This seems to have fixed at least this isse. I will keep an eye on it and if there are any other issues I will start another message. For the record your help was better and more intuitive than Netgear's tech support.
Thanks
JCaine