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Forum Discussion

cedru's avatar
cedru
Initiate
May 20, 2021

EX7700 / Loss of configuration on reboot ( soft or hard)

I think that since the last update, the wifi point no longer saves the configuration which is lost on reboot ( soft or hard )   Hardware Version: EX7700 Firmware Version: V1.0.0.216   Br,
Ngportal's avatar
Ngportal
Aspirant
Jul 22, 2021
Hi.. Has anyone got a successful fix please? I have gone down 3 levels of firmware to no avail... Help!
cedru's avatar
cedru
Initiate
Jul 22, 2021
I bought a new model from a competitor. I spent time with support on the phone without success. On some Netgear series, had reliability issues with flash memory.
  • Cudman's avatar
    Cudman
    Tutor
    Jan 09, 2022

    Exactly the same problem. Very happy to announce that the unwillingness of Netgear to acknowledge this as a problem has lost them a faithful customer. Been using their products for ages. No more. With the new Synology router launching in 2022 there will be no more Netgear. Ever. Poor design as evidenced here. Limited functionality as in locked down access to router internals.

    • olympos1625's avatar
      olympos1625
      NETGEAR Employee Retired
      Jan 13, 2022

      Hi Everyone,

       

      Good day!

       

      We are sorry for the inconvenience this has caused you, We would like to endorse you to NETGEAR Level 2 support team for callback. Please provide the following information:

       

      Name:

      Email:

      Phone:

      Preferred schedule (atleast 2 days ahead)

      Timezone:

      Device S/N:


       

      Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

       

      I am looking forward to your response.

       

      Regards,

       

      Oliver

      Community Team

      • lmcjipo's avatar
        lmcjipo
        Aspirant
        Jun 05, 2022

        I have the exact same issue with my 

        • NETGEAR EX7300v2
        • Firmware Version: V1.0.0.146

        During a power outage or when I need to reboot it for whatever reason, it seems to lose the configuration (becoming NETGEAR_EXT) and I need to reconfigure it or at least get a dummy configuration on it so that I can reload the backup configuration file from my computer onto it.

         

        I'm not comfortable with supplying my name, phone number, etc. on a public website which is viewable by everyone.

         

        Is there a possibility of emailing the information?

         

        Thanks.