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Forum Discussion
EX7700 Can’t connect to wifi
We purchased the extender a year ago and have never managed to get it to work. NETGEAR-EXT does not appear on the list of available networks after we plug the extender in. We’ve tried resetting our ro...
Hi JoeDH,
Good day!
Welcome to NETGEAR Community!
Thank you for reaching out. We are sorry to hear about your experience with the extender. Please provide us the following information for better isolation of the issue:
1. What is the brand and model of the main router?
2. Did you reset the extender already for a full minute?
3. Does all wireless devices cannot detect the NETGEAR_EXT initially? Did you try connecting a laptop or PC wired to the extender for the setup?
4. What is the LEDs status of the extender when you plug in?
5. Have you tried the WPS method?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
1. It’s supplied by TalkTalk. I think the manufacturer is Sagemcom.
2.Yes
3. I was using an iPhone. I’ll try using a laptop
4.Three LEDs starting from the left stay lit. The fourth one is dark
5.I don’t know what this is :)
2.Yes
3. I was using an iPhone. I’ll try using a laptop
4.Three LEDs starting from the left stay lit. The fourth one is dark
5.I don’t know what this is :)