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Forum Discussion

JoeDH's avatar
JoeDH
Aspirant
Jan 04, 2022

EX7700 Can’t connect to wifi

We purchased the extender a year ago and have never managed to get it to work. NETGEAR-EXT does not appear on the list of available networks after we plug the extender in. We’ve tried resetting our ro...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Jan 05, 2022

Hi JoeDH,

 

Good day!

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. We are sorry to hear about your experience with the extender. Please provide us the following information for better isolation of the issue:

 

1. What is the brand and model of the main router?

 

2. Did you reset the extender already for a full minute?

 

3. Does all wireless devices cannot detect the NETGEAR_EXT initially? Did you try connecting a laptop or PC wired to the extender for the setup?

 

4. What is the LEDs status of the extender when you plug in?

 

5. Have you tried the WPS method?

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

  • JoeDH's avatar
    JoeDH
    Aspirant
    Jan 16, 2022

    I've run into a lot more difficulties. The Netgear-EX network doesn't appear on the list of available networks on my laptop after I plug it n. Another problem I'm having is that I can't access the Netgear app anymore. I've tried re-setting my password by going to routerlogin.net and routerlogin.com but the login window the instructions say should appear doesn't. If the network doesn't appear on the laptop then the router is faulty, no?

     

    An added issue might be the fact we're now not sure if the device is registered to my login details or my wife's. She set up the account when we first got it, but I was the one who downloaded the Nighthawk app with my details.

     

    This is all very becoming v. complicated. Netgear's instructions are not clear and your website is not easy to follow.

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jan 19, 2022

    Hi JoeDH,

     

    The configuration page for our extenders is www.mywifiext.net. Can you still access the page if you hardwired to the extender using a laptop or PC maybe?

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Team

     

     

    • JoeDH's avatar
      JoeDH
      Aspirant
      Jan 20, 2022
      Can you please send me more detailed instructions? We’re honestly at a loss here. What is it you are suggesting I do? Net gear does not appear on any of our devices. The instructions on the link you sent is confusing. This is a recurring problem on your website. It is hard to work out exactly what different sets of instructions are trying to achieve. Do you have a live chat function?
    • olympos1625's avatar
      olympos1625
      NETGEAR Employee Retired
      Jan 22, 2022

       

      Hi JoeDH,

       

      We are sorry for the confusion. You may try our Live Chat from this link instead https://my.netgear.com/support/contact.aspx

       

      Please do not hesitate to let me know if you need further assistance. 

       

      Regards,

       

      Oliver

      Community Team

      • Griff68's avatar
        Griff68
        Initiate
        Jan 22, 2022
        I have had exactly the same issue and in fact I bought my extender just over a year ago and have just replaced my Virgin broadband router with a net gear AX8 which I have to say has made a huge improvement but I also cannot connect my extender, is this an issue with that batch of manufactured extenders