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Forum Discussion
EX7700 Can’t connect to wifi
We purchased the extender a year ago and have never managed to get it to work. NETGEAR-EXT does not appear on the list of available networks after we plug the extender in. We’ve tried resetting our ro...
Hi JoeDH,
Have you tried using other devices like your laptop? Does it show the NETGEAR_EXT? For the WPS method of installing the extender, please check the link below:
https://kb.netgear.com/22035/How-do-I-set-up-my-NETGEAR-WiFi-range-extender-using-WPS
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
I've run into a lot more difficulties. The Netgear-EX network doesn't appear on the list of available networks on my laptop after I plug it n. Another problem I'm having is that I can't access the Netgear app anymore. I've tried re-setting my password by going to routerlogin.net and routerlogin.com but the login window the instructions say should appear doesn't. If the network doesn't appear on the laptop then the router is faulty, no?
An added issue might be the fact we're now not sure if the device is registered to my login details or my wife's. She set up the account when we first got it, but I was the one who downloaded the Nighthawk app with my details.
This is all very becoming v. complicated. Netgear's instructions are not clear and your website is not easy to follow.