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Forum Discussion
Khilkani
Jul 02, 2019Guide
EX7700 connection problems
Every now and then, my EX7700 loses the connection to my R7000 router (router connection LED vanishes). This is not the main problem. The problem is, that the extender does not try to re-establish th...
GrandOak01
Sep 07, 2019Guide
Seen lots of inquiries on this very topic, yet NO solutions. Been fighting same issue over a week now, since I bought the damn thing. I see that R7000 recognizes the EX7700 as an "Attached Device" yet EVERY device connected to the EX7700 has NO INTERNET and cannot reach the R7000 control portal. Hell they can't even reach the EX7700 portal and they are wire connected RIGHT TO THE DAMN THING!!! It seems like the R7000 is rejecting ANY traffic comming from EX7700. I havent tried AP mode on it cause I wanted AN EXTENDER. I already had a WNR2000v3_N300 Router/AP connected if I wanted to go that route. But was hoping to eliminate it for a single point connection with greater range. Looks like I may have bought a bill of goods which is FAKE by purchasing the EX7700.
So frustrating and I do not consider myself a novice user having developed WiFi for medical, defense, and commercial devices for over 20 years now!! I dropped D-Link, Linksys, ASUS because they all started dropping in interconnectivity of their products as well as the quality & service for them. Has Netgear taken the same road?
- Christian_RSep 12, 2019NETGEAR Employee Retired
Hello Khilkani & GrandOak01,
We currently have a trial firmware available for the EX7700 that may help resolve your issue. Please send me a message if you're interested.
~Christian
- GrandOak01Sep 14, 2019Guide
- GrandOak01Sep 14, 2019GuideChristian, what is link and will ADB connection help diagnose if any issues arise with it?
Seems issue is mainly loosing router connection and NOT quickly reestablishing it. Makes using Amazon Music or YouTube virtually impossible right now. Ready to toss in garbage since I cannot return it!!! #$@#- GrandOak01Sep 15, 2019Guide
Offer a trial firmware and then go stealth? Even sent IM with phone contact info, which also has NOT gotten a single response. Boy has NetGear fallen in quality, ease of use, and support for its products. At least the NonOrbi ones. Is forsakening all other products NetGear's attempt to foist Orbi on everyone?
Certainly seems so since most responses these days turn focus back to Orbi rather than product with issue!!!!
- rvillarreal410Nov 27, 2019Aspirant
I am interested in this trial firmware. I also frequently have this issue.