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Forum Discussion

Khilkani's avatar
Khilkani
Guide
Jul 02, 2019

EX7700 connection problems

Every now and then, my EX7700 loses the connection to my R7000 router (router connection LED vanishes). This is not the main problem. The problem is, that the extender does not try to re-establish th...
GrandOak01's avatar
GrandOak01
Guide
Sep 07, 2019

Seen lots of inquiries on this very topic, yet NO solutions.  Been fighting same issue over a week now, since I bought the damn thing.  I see that R7000 recognizes the EX7700 as an "Attached Device" yet EVERY device connected to the EX7700 has NO INTERNET and cannot reach the R7000 control portal.  Hell they can't even reach the EX7700 portal and they are wire connected RIGHT TO THE DAMN THING!!!  It seems like the R7000 is rejecting ANY traffic comming from EX7700.   I havent tried AP mode on it cause I wanted AN EXTENDER.  I already had a WNR2000v3_N300 Router/AP connected if I wanted to go that route.  But was hoping to eliminate it for a single point connection with greater range.  Looks like I may have bought a bill of goods which is FAKE by purchasing the EX7700.

 

So frustrating and I do not consider myself a novice user having developed WiFi for medical, defense, and commercial devices for over 20 years now!!  I dropped D-Link, Linksys, ASUS because they all started dropping in interconnectivity of their products as well as the quality & service for them.  Has Netgear taken the same road?

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Sep 12, 2019

Hello Khilkani & GrandOak01, 

 

We currently have a trial firmware available for the EX7700 that may help resolve your issue. Please send me a message if you're interested. 

 

~Christian 

  • GrandOak01's avatar
    GrandOak01
    Guide
    Sep 14, 2019
  • GrandOak01's avatar
    GrandOak01
    Guide
    Sep 14, 2019
    Christian, what is link and will ADB connection help diagnose if any issues arise with it?

    Seems issue is mainly loosing router connection and NOT quickly reestablishing it. Makes using Amazon Music or YouTube virtually impossible right now. Ready to toss in garbage since I cannot return it!!! #$@#
    • GrandOak01's avatar
      GrandOak01
      Guide
      Sep 15, 2019

      Offer a trial firmware and then go stealth? Even sent IM with phone contact info, which also has NOT gotten a single response. Boy has NetGear fallen in quality, ease of use, and support for its products. At least the NonOrbi ones. Is forsakening all other products NetGear's attempt to foist Orbi on everyone?

      Certainly seems so since most responses these days turn focus back to Orbi rather than product with issue!!!!

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Sep 16, 2019

        Hi GrandOak01 - I have sent you a message including the trial firmware. Thank you for your patience. 


        ~Christian 

  • rvillarreal410's avatar
    rvillarreal410
    Aspirant
    Nov 27, 2019

    I am interested in this trial firmware. I also frequently have this issue.

  • takyalice's avatar
    takyalice
    Aspirant
    Nov 28, 2019

    I have the same issue, please let me know how to resolve it.

     

    Leung Yin

    • aw20's avatar
      aw20
      Aspirant
      Dec 02, 2019

      I also have the same issues and wondered if anyone had succesfully resovled the problem?

       

      I have a recently bought a EX7700 Extender to use the use the MESH technology to extender my existing Netgear Router signal to other parts of our house.

       

      The router is a Netgear Nighthawk R7000P and I have had no stability problems with that router or dropped connections etc.. I just wanted to extend the signal to areas where it was a bit weak.

       

      Since setting up the EX7700 when it is working it is working great but I quite often, at least once a day, experience on wireless devices loss of internet connection that are connected to the EX7700. The device is still connected over WIFI to the EX7700 but I just do not have internet access on the device and sometimes I loss wifi connection as well.

       

      While these problems happen I check the status lights on the EX7700 and all the lights are solid white, so it is not indicting a problem.

       

      Both the EX7700 and the R7000P are on the latest firmware versions and I have seen quite a few posts on the Netgear community of others having this same problem.

      Christian_R  I would be interested in trying out the firmware update you mention in a previuous post as if I can get this working that would be great.

       
      • nandomango's avatar
        nandomango
        Tutor
        Apr 30, 2020

        This is exaclty my issue. I started with a dual-band. Horrible bunch of problems. Then upgraded to the EX7700 to take advantag of the tri-band, and now have this problem.

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Dec 02, 2019

      Hello rvillarreal410, takyalice, & aw20, 

       

      Thank you for posting. We are no longer running the trial firmware provided earlier in the post due to the official release of firmware v1.0.0.206 for the EX7700 (linked below). Would you mind telling me the firmware version your EX7700 is currently on? 

       

      https://kb.netgear.com/000061387/EX7700-Firmware-Version-1-0-0-206

       

      Thanks,
      Christian 

      • rvillarreal410's avatar
        rvillarreal410
        Aspirant
        Dec 02, 2019
        Version 1.0.0.206

        It still frequently loses connection to my Nighthawk router despite having all LED lights displayed correctly like one other person commented