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Forum Discussion
EX7700 connection problems
Every now and then, my EX7700 loses the connection to my R7000 router (router connection LED vanishes). This is not the main problem. The problem is, that the extender does not try to re-establish th...
Since I've replaced my previous Router with the R70o0P and added the EX7700 extender I'm only having problems. Both have the latest frimware
Just like other users my mobile devices that are connected to the ex7700 are losing internet connection all the time. I have the impression it the EX7700 and R7000P don't get along together. I'll explain why
The 2.4 ghz is working perfectly, but for the 5Ghz the EX7700 connects to my other extender, which is a Fritz-extender located in my work-office. This extender is on channel 128, The R7700P is on channel 112. The Fritz-extender is located far away from the EX7700 and is having the weakest signal, nevertheless the EX7700 does not want to connect over 5Ghz to the R7000P. When I disable the other Fritz-extender in my work-office and do a new smart setup on the EX7700 it won't connect to the R7000P. When I replace the R7000P with my old router (Fritz box) the EX7700 does connect to the 5Ghz channel of the old router. So it must have something to do with the combination of the R7000P and EX7700
After using it for six months I simply want to get rid of these problems. I was hoping of having purchased the best router and best extender, howver it looks I have made the wrong choice and must accept my loss. Or can anyone at Netgear help
I am also having issues. The ex7700 drops connection to the router. The router is still working fine when this happens. The light had changed from white, then goes off when it drops. When it came back on it was orange and now red, though I haven't moved the ex7700. If I move it any closer to the router there is no point having it as an extender. It also seems to be causing issues with two of my sonos speakers which constantly drop out. Have spoken to the online chat for two hours today and they said they would email me, but haven't. They are unable to fix it.
In the same boat here... Usually around midnight it drops signal, i have to go to my main router (Nighthawk X4S C7800) and restart that, then my Extender wont connect so i havr to set up as a new device only to have it tell me my password for my router is incorrect. Going to return this P.O.S.
Had this thing now approx 2 months and had nothing but problems with it. As others have stated shocking that no fix to this available. Going to be returning this as it's utter rubbish.
I got rid of my connection problems by disabling the "Smart Connect" feature on both, the router and the extender. Everything works perfect now.