Forum Discussion

Guide

Jul 02, 2019

EX7700 connection problems

Every now and then, my EX7700 loses the connection to my R7000 router (router connection LED vanishes). This is not the main problem. The problem is, that the extender does not try to re-establish th...

MichaelSab

Aspirant

Jun 16, 2020

5G connection from router to extender keeps dropping

I have no issue with the 2G one,
The 5G keeps dropping and doesn t come back, only with a reboot from the extender.

I tried each version of the firmware down to 188, but issue persists.

I'm not using smart connect,

Also, the extender keeps advising to use a band between 100 and 165GHz for the 5G while I'm using 136GHz...

Please help!

Thanks

Michael

Sonjire

Aspirant

Jul 29, 2020

Hello. I bought the Ex7700 last week. Actually I have a lot of disconnections. At a bout every half an hour for 5 Minutes. I already tried everything but nothing helps. The Extender is connected to my r7000 router. Is there already a solution for this Problems?
Thanks!

wafubloke
Guide
Jul 29, 2020
No, it's shocking. I got rid of mine and went for a Ubiquity UDM and a couple of access points, not looked back.
Khilkani
Guide
Jul 29, 2020
I got rid of my connection problems by disabling the "Smart Connect" feature on both, the router and the extender. Everything works perfect now.
- Sonjire
  Aspirant
  Jul 30, 2020
  I tried to disable the Smart connect feature, but after that my network was complet useless. I think the Ex7700 doesn't work with the R7000 router. Today on the morning everything works fine, but afternoon my network crashes. I tried to restart the EX7700, but nothings helps. Now i switched off the EX7700 and my network runs perfect with the r7000, but with less range. I send him back, what a terrible piec of product.
  Now i must search a nother product, but sorry Netgear, not from your productline.