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Forum Discussion
EX7700 factory resetting itself, Customer service is useless and I want to make a complaint!
So one of my two range extenders keeps factory resetting itself and requires me to go through setup to get it working again. Contacted support to be told i need to pay for a gearhead support contract...
There isn't a complaint number I know of.
Maybe a moderator can help. ( Christian_R )
In the meantime, whatt actual firmware are you on?
Sometimes the latest isn't always the greatest. Or if something corrupt in it, a factory reset doesn't overwrite the firmware.
So what I'd try and the order:
1. reinstall the firmware. If somethings corrupt in the current firmware, this overwrites it.
2. downgrade the firmware a version. Maybe theres an issue with the firmware you're on for some reason (and only on the 1 device). you can downgrade the firmware.