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Forum Discussion

ChrissiePaul's avatar
ChrissiePaul
Tutor
Feb 08, 2022

EX7700 not working when I connect Synology DS1621+

I have recently purchased a Synology DS1621+ and connected it to Nighthawk EX7700.  It worked for one day, then the whole network kept crashing.  I have tried moving the Synology and plugging it dire...
plemans's avatar
plemans
Guru - Experienced User
Feb 08, 2022

What firmware is on the EX7700?

What skybox is it connected to? 

What method of setup did you use for the EX7700? WPS or the installation assistant?

ChrissiePaul's avatar
ChrissiePaul
Tutor
Feb 08, 2022

Firmware: V1.0.0.222

SKY SR203 router

WPS.

 

All was working fine until we connected the DS1621+.

  • plemans's avatar
    plemans
    Guru - Experienced User
    Feb 08, 2022

    2 things you can try. 

    1. downgrade the firmware a version on the extender. I've seen a few reports of issues on the .222 firmware

    2. try installing the extender using the installation assistant and NOT wps. I've seen ISP supplied routers have sketchy WPS setups that cause issues.