EX7700 won't recognize router network password

Question

I recently bought and set up a new EX7700 WiFi extender. I used the Netgear Nighthawk app to set it up. I set it up to have the same network name and password as my router's.

However, when I'm within range of the EX7700, my iPhone drops out of the network and goes to cell service. When I try to connect to the EX7700 via the network name, it asks for the network's password but then says it's the wrong password. As soon as I get closer to my router than to the EX7700, all is fine.

Any suggestions? One thought is to reset it to factory settings and connect it to my wifi network via WPS directly to the router.

Thanks in advance for your assistance. By the way, I tried Netgear support and after I entered my unit's serial number, it wouldn't let me go to the next page...

plemans · Answer

the latest isn't always the greats on the EX7700.

the .210 version has had a few issues. Some have much better luck on the .206 firmware.
I'd try installing that and doing a clean install. (not from backup) and disable auto-updates.

If it doesn't work, try logging into the router at myfiosgateway.com and go to wireless settings---->advaced security settings--->other advanced wireless options---->self-organizing network and disable self organizing network.

dziegele · Answer

Thanks! I’ll give it a try ASAP.

plemans · Answer

Let me know how it goes!Many have struggled with the G3100 because its verizon's mesh network solution.&nbsp;

plemans · Answer

Its becaues the G3100 is a mesh unit from Verizon. Its like trying to add extenders to orbi, it doesn't intgrate the same.&nbsp;If you search online for "add extender g3100" you'll see lots of issues with 3rd party devices.&nbsp;

plemans · Answer

I don't have a fios gateway but some have a self orgiaizing network option.&nbsp;go to: Wireless settings---&gt;advanced security settings--&gt;other advanced wireless options---&gt;self organizing network&nbsp; &nbsp;and disable it.&nbsp;See if that helps.&nbsp;

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EX7700 won't recognize router network password

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