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Forum Discussion
gigo08
Jun 28, 2021Guide
EX8000 - stability issues
Hi all, I've got the EX8000 running firmware 1.0.1.232 connected to an Asus GTAX-11000 on ASUS WRT Merlin 386.2_6. I've got both the 2.4GHz and 5GHz range extension networks turned on. The ...
gigo08
Jun 28, 2021Guide
Thanks for the reply, plemax . The previous screenshot is how the EX8000 appears when it gets into this unstable state.
I did coincidentally do a factory reset today after my initial post in an attempt to eliminate some bogus configuration as the source of my issues. I've attached a new screenshot of the EX8000 after factory reset, before it gets into it's weird state.
I'm not sure I understand your suggestion about disabling the 2.4GHz extended network and it's connection to the backhaul. I take it you want to force traffic only through 5GHz extended --> 5GHz router. Is that correct? I can think of two scenarios this helps validate -
- Issues with 2.4GHz connections (either to router or devices) put the EX8000 in some state that breaks the 5GHz but don't break the 2.4GHz connections
- Issues with 5GHz connection to router mean that the EX8000 falls back to using the 2.4GHz connection as a backhaul instead.
Are these what you are thinking might be going on? I've had a look at the LEDs on the front when it's in this weird state. From the manual, it says the "throughput" LED would turn off if it were using 2.4GHz for the backhaul but I haven't obseved that.
I'll give it a shot (disable 2.4GHz entirely) and will see what happens. If this fixes the problem then theres some serious bug in the firmware that has it falling back to a slower band without giving any indication of it anywhere.
EDIT - no idea why my images aren't working, annoying. Attached one directly.
plemans
Jun 28, 2021Guru - Experienced User
It could also be because you're using channel 100 for the backhaul. If you're in an area with active radar, the router might be going from dfs channels to non-dfs channels and back. That can cause drops/stability issues. Its also possible during those periods that its falling back to the 2.4ghz.
Another thought is your 2.4ghz is only connecting at less than half the potential link speed. It makes me curious how far away the extender is from the router and whats between the 2? 2.4ghz tends to broadcast further and through more materials than 5ghz but it seems like your 5ghz is fairly solid.