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Stevo123's avatar
Stevo123
Follower
Feb 04, 2021

EX8000 connecting to BT Smart Hub 2

I got one of these 3 days ago and it does not connect to my BT Smart Hub 2 for more than a few hours, I have had to factory reset it 3 times now while on the line to support and now they say its your router not the extender that is the problem.  It seems my router is not allowing a good connection.  Has anybody else had this problem with a BT Smart Hub 2?

 

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    Feb 05, 2021

    Try turning off smart setup on the bt hub. 

    Also, after turning off smart setup on the bt hub, try re-running setup on the ex8000 using the installation assistant and not wps.