NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
EX8000 mesh extender not boosting 5G
EX8000 firmware 1.0.1.240 My router outputs 2.4G & 5G. EX8000 2.4G & 5G lights are on. 2.4G booster is working fine. 5G is not. Router setup is fixed channel 48. Nighthawk shows channel 104 (DFS). I...
The photos are far from good but serve their purpose. Red peak shows 5G output from router (channel numbers hidden by advert). The star photo is far from pointless. It shows the 5G router output (ch48) & also demonstrates that there is no 5G boost signal on any of the 5G channels. Installing inssider would be a waste of time as my PC is hard wired, no Wi-Fi so not helpful.
The lack of 5G boost is likely to be either a setting not correctly made (no-one has come up with a likely culprit) or a faulty Netgear extender which means an expensive replacement..
It's probably time to end this topic, thanks to those who have tried to help.
Hi
thanks for the response
I've got the (downloaded) manual
I've trawled every related website I can find
(I haven't sacrificed a goat yet)
My problem seems to be that my (EE) modem won't go above channel 48 and I can't set the EX8000 below channel 100. No-one else seems to have this problem so maybe I've done something wrong?
Past-It wrote:
My problem seems to be that my (EE) modem won't go above channel 48 and I can't set the EX8000 below channel 100.
You mean your EE modem/router? Which one?
Modems don't do wifi.
Yes, I mean a modem/router, lazy English. It's an EE Smart Hub (possibly EEH001 no code on box), outputs 2.4G & 5G Wi-Fi. I'm looking with a Net Analyser on a tablet. Shows outputs from EE plus 2.4G boost, but no 5G boost shown.
Screensnips of what you're actually seeing help us to see that as well.
As well as the screen snip of the extenders wifi status page to see whats actually going on
As requested, here are some jpgs for you.
NE1 2.4G showing boost signal
NE2 5G showing modem/router output only
NE3 5G showing clearly no 5G boost
NE4 Status snip
I hope this demonstrates my problem
